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UK Consumer Rights Blog & Guides

Expert advice on how to complain effectively, escalate complaints to the ombudsman, and get the refunds you deserve under UK consumer law.

Learn the exact process for escalating banking complaints in the UK, from initial contact to the Financial Ombudsman Service.

Consumer Rights
12 Jan 2026
10 min read

A comprehensive guide to the Consumer Rights Act 2015 and how to enforce your rights when companies let you down.

Complaint Strategy
10 Jan 2026
7 min read

Know when to escalate your complaint and learn the exact steps to take when companies ignore you or refuse to budge.

Everything you need to know about escalating financial complaints to the FOS, including timelines, success rates, and what to expect.

A clear breakdown of your refund rights in the UK, including the 30-day rule, Section 75 protection, and how to claim your money back.

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Complaint Monkey is the UK's complaint letter generator. We help consumers write professional complaint letters, refund requests, and formal complaints to companies. Our complaint templates cover consumer rights issues including poor service, faulty products, and ombudsman escalation.

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